Privacy Policy
Last updated: 1 June 2026
1. What we collect
- Account info — name, email, profile photo (from Google Sign-In)
- Pet info — name, breed, age, photos, medical records you choose to add
- Service usage — vet bookings, prescriptions, sponsorships, AI chat history
- Device info — IP address, browser, anonymous usage analytics
- Optional — phone, location (only when you submit lost-pet reports or apply to foster)
2. How we use your data
- To deliver the core service — show your pets, book vets, run AI checks
- To send transactional notifications (vaccine reminders, appointment confirmations)
- To improve the platform — never to sell your data to third parties
- For verified NGO / foster matching when you opt in
3. AI conversations
Your chats with Dr. PetBond AI are stored to give you continuity across sessions. We use third-party LLM providers (Anthropic Claude, OpenAI, Google) under their data-processing terms. We do NOT use your chat data to train models. You can delete chat history anytime from your account.
4. Pet ID QR & lost-pet sharing
Your Pet ID QR card is privacy-first: scanners see only your pet's name, photo and a "Notify owner" button. Your phone number and address are NEVER displayed publicly. We forward "found pet" messages to you directly via email/WhatsApp.
5. Cookies & local storage
We use cookies/localStorage for session tokens, language preference, and onboarding state. No third-party advertising trackers. Analytics (if enabled) is privacy-respecting and anonymised at IP level.
6. Third parties we share with
- Google (for sign-in)
- Razorpay / Stripe (for payments — they receive transaction info, not your pet data)
- Resend / Twilio (for transactional email/WhatsApp delivery)
- Anthropic / OpenAI / Google (for AI processing of your chat messages)
- Verified NGOs / Vets (only the information you explicitly share with them — like a foster application)
7. Your rights (DPDPA 2023 + GDPR)
You have the right to access, correct, export or delete your data. Email hello@petbond.in with the subject "Data request" — we'll respond within 30 days.
8. Children
PetBond is not for users under 18. We don't knowingly collect data from children.
9. Security
We use HTTPS everywhere, encrypted MongoDB storage, OAuth for sign-in, and the principle of least privilege. No system is 100% secure — please use a strong unique Google password and report any concern to hello@petbond.in.
10. Contact
PetBond · www.petbond.in
Email: hello@petbond.in
Phone/WhatsApp: +91 98197 93270