Cancellation Policy

Last updated: 6 September 2026

This policy describes how you can cancel a subscription, appointment, hostel booking, order or account on PetBond.

1. Premium subscription cancellation

Go to Billing → Subscription in your dashboard.
Click "Cancel subscription". You will retain premium access until the end of your paid billing cycle.
Cancellations are effective immediately — no further amount will be charged.
You can re-subscribe anytime from the same page.

2. Vet appointment cancellation

Go to My Appointments.
Tap "Cancel" against the appointment. Free cancellation if 2+ hours before slot.
Automatic notification is sent to the vet, freeing up the slot for another parent.
Refund (if any) processed as per Refund Policy.

3. Hostel & daycare booking cancellation

Go to Hostels → My Bookings.
Cancel from the booking card. Refund amount is calculated based on time-to-check-in — see Refund Policy §4.

4. Store order cancellation

Orders can be cancelled from My Orders before the store marks them as "Shipped".
Once shipped, the order cannot be cancelled but can be returned as per Refund Policy §3.
Cash-on-delivery (COD) orders can be refused at delivery — no refund required.

5. Account deletion

Go to /app/privacy-data in your dashboard.
Two options: 30-day grace deletion (reversible) or immediate hard deletion (irreversible).
Financial records are anonymised, not deleted, per the Indian Income Tax Act 6-year retention rule.
Full details in our Privacy Policy §7.

6. Vendor onboarding cancellation

Vets, stores, hostels and NGOs onboarding to PetBond may withdraw at any point before KYC verification with no charge. Post-KYC withdrawal requires a written request to hello@petbond.in; commissions from completed transactions remain payable.

7. Need help?

If any cancellation button doesn't work or you can't find the option, reach us:

Email: hello@petbond.in
WhatsApp: +91 98197 93270
We respond within 24 hours (working days).